Effective Date: June 3, 2025
1. Introduction & Scope
The Network For Recovery, Inc. (“nRecovery,” “Company,” “we,” “us,” “our”) operates a motivational personal-development social platform offering coaching services, support forums, courses, AI life coaches, assessment tools, and other valuable resources (the “Services”). We are committed to protecting your privacy and being transparent about how we collect, use, share, and safeguard your personal information. This Privacy Policy applies to all information collected or processed through our websites, applications, and related features (collectively, the “Sites”).
2. Definitions
Personal Data
Any information that identifies or could reasonably identify you (e.g., name, email, payment details).
Sensitive Data: Data requiring extra protection under law (e.g., financial credentials).
Services: The coaching, courses, community features, AI tools, assessments, products, and other resources offered via the Sites.
Cookie Policy: Our standalone policy with full details on cookies and tracking technologies: Cookie Policy.
Third-Party Services: External providers engaged to perform functions on our behalf (e.g., payment processors, hosting, analytics).
3. Data We Collect
We collect and process Personal Data to provide, secure, and improve the Services:
A. Information You Provide
- Account & Profile Data: name, email address, phone number, billing/shipping address, profile settings, coaching preferences
- Transaction Data: purchase history, course enrollments, payment method details
- Community Contributions: forum posts, comments, messages, metadata (timestamps, IP addresses)
B. Information Collected Automatically
- Device & Usage Data: IP address, browser type, operating system, page visits, clickstream data
- Log & Security Data: login attempts, error reports, event logs for fraud detection and platform integrity
C. Information from Third Parties
- Social Media & External Accounts: data you choose to share when linking profiles
- Analytics & Advertising Partners: aggregated usage data to help us analyze trends and personalize your experience
4. How We Use Your Data
We process Personal Data for the following purposes:
- Service Delivery & Personalization: process transactions, deliver content, recommend courses and resources
- Communication: send account notifications, support messages, service updates, and administrative alerts
- Community Management: enable and moderate forums, enforce our community guidelines, respond to user reports
- Security & Compliance: detect and prevent fraud or abuse, protect user accounts, comply with legal obligations
- Analytics & Improvement: measure site performance, run A/B tests, develop new features and enhance user experience
5. Cookies & Tracking
We use cookies and similar technologies to maintain session security, remember preferences, analyze usage, and deliver personalized content. For a comprehensive breakdown of cookie types, purposes, and your choices, please review our standalone Cookie Policy.
6. Data Sharing & Disclosure
We disclose Personal Data only as described below and under strict contractual controls:
6.1 Service Providers & Processors
• Payment processors, hosting and infrastructure, analytics, email delivery, fraud‐prevention, and other vendors who perform services on our behalf.
• These providers receive only the data strictly necessary to fulfill their function and are bound by confidentiality and security obligations.
6.2 Affiliates & Business Transfers
• nRecovery may share data with its corporate affiliates for consolidated operations, support, and development of Services.
• In the event of a merger, acquisition or sale of assets, user data may be transferred to the surviving entity, subject to this Policy.
6.3 Legal Compliance & Protection
• When required by law, regulation, subpoena, or court order, or to exercise or defend legal rights.
• To protect the rights, property or safety of nRecovery, its users, or the public.
6.4 Aggregated & De-Identified Data
• We may compile and share aggregated or anonymized usage statistics and trends that do not identify any individual.
7. Data Retention & Security
7.1 Retention Periods
• Account & Profile Data: retained while your account is active and for up to 5 years thereafter to support refunds, disputes, or legal obligations.
• Transaction Records: retained as required by tax, financial, or regulatory rules (typically 7 years).
• Community Contributions: retained to preserve discussions and history; removable upon request if not subject to legal constraints.
7.2 Security Measures
• Encryption of data in transit (TLS 1.2+) and at rest (AES‐256).
• Role‐based access controls, multi-factor authentication, regular vulnerability scanning and patching.
• Annual security training for staff, incident response planning, and periodic third-party audits.
7.3 Data Breach Notification
• In the unlikely event of a breach affecting your Personal Data, we will notify you and regulators (as required) within 72 hours of discovery, including remediation steps and recommended actions.
8. Your Rights & Choices
8.1 Access, Correction & Deletion
• You may view, update or delete your Personal Data via your account settings or by contacting us at https://nrecovery.com/get-in-touch.
• Deletion requests may be subject to retention obligations; we will inform you of any required exceptions.
8.2 Data Portability & Restriction
• You can request a machine-readable export of your data.
• You may ask us to restrict processing of your data in certain circumstances (e.g., pending dispute resolution).
8.3 Marketing & Communications Preferences
• Opt out of promotional emails via the unsubscribe link or your profile settings.
• You cannot opt out of service-related and security notices required to maintain your account.
8.4 Cookie & Tracking Controls
• Manage non-essential cookies and tracking in our Cookie Policy or via your browser settings.
• Disabling certain cookies may impact core functionality and security features.
9. Third-Party Services & Integrations
To deliver and improve our Services, we rely on a limited set of vetted third-party vendors and platform integrations. We share only the information they need to perform their function and require them to maintain equivalent confidentiality and security standards.
9.1 Embedded Content & Social Plugins
• Videos, posts or widgets from external platforms (e.g., YouTube, social networks) may set their own cookies or tracking tools. These providers govern their activities through their own policies.
9.2 Analytics & Performance Tools
• We use services (e.g., Google Analytics, Mixpanel) to understand user behavior and site performance. They receive anonymized or pseudonymized usage data under contractual privacy commitments.
9.3 E-Commerce, Payments & Fulfillment
• Payment gateways, fraud-prevention and shipping partners process transaction data on our behalf. They are bound by PCI-DSS, GDPR/CCPA-equivalent safeguards and may not use your data for any other purpose.
9.4 Learning & Community Platforms
• Integrated LMS and forum software providers handle course progress, assignments and forum content. Access to user data is restricted to authorized personnel under strict confidentiality agreements.
10. International Data Transfers
Your data may be stored or processed in the United States or other jurisdictions. We take appropriate measures to ensure that all international transfers comply with applicable data-protection laws:
10.1 Adequacy & Safeguards
• Transfers to countries without an adequacy decision are protected by Standard Contractual Clauses or equivalent safeguards.
10.2 User Consent & Rights
• By using our Sites, you consent to such transfers. Where required, we will obtain any additional consent before transfer of sensitive data.
11. Children’s Privacy
Our Services are not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect Personal Data from minors without verifiable parental consent. If you believe a child under the applicable age has submitted information, please contact us immediately at the address below; we will delete such data without undue delay.
12. Related Policies
For complete details on specific topics, please see our: Policies & Values
13. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Significant revisions will be announced via prominent notice on our Sites and, where appropriate, direct communication. Your continued use after such updates constitutes acceptance of the revised terms.
14. Contact Us
If you have questions, requests or concerns about this Privacy Policy or our data practices, please reach out:
Online Form: https://nrecovery.com/get-in-touch